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We are open 24 hours
a day, 365 days a year. Our center answers all non-emergency
phone calls to the Police Department as well as emergency phone
calls to the Police and Fire Departments, including E-911. We
also answer emergency calls for Public Works and Water Departments
after regular hours.
Our
Center is currently staffed by 9 full-time operators, 1 full-time
Supervisor and 3 part-time operators..
RESIDENT EMERGENCY
INFORMATION
PDF Documents online:
(Click to view) |
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In order for us to provide the best service
possible during an emergency, it is beneficial for us to
know some things about you. For example, if you have an
alarm system at your residence it is helpful for the Village
to know the names, addresses and phone numbers of any keyholders.
If you have a security gate, it is good for us to know
how to gain access without having to break through. It
is also helpful to know whether or not emergency response
personnel will encounter any pets in your home.
Information about existing health conditions
may also assist us in providing emergency services. For
example, if a resident normally uses a ventilator or portable
oxygen, paramedics may want to know that in advance of
arrival.
You can print the
Resident
Emergency Information Form or the Reverse
911 Form and return it to the Village, as indicated at
the bottom of the form.
REVERSE
911 INFORMATION
PDF Documents online:
(Click to view) |
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This system makes
phone calls Village-wide or geographically (subdivisions) within
the Village. It may be used to inform resident / business's
of water main breaks, lost child information or other public
safety information.
COMMUNICATIONS CENTER 2007 ANNUAL REPORT:
GENERAL INFORMATION:
The Oak Brook Communications Center receives and dispatches calls for Police, Fire, Medical Emergencies and Non-Emergencies.
The Communications Center dispatched 13,130 calls for service in 2007:
POLICE – 10,880
FIRE – 1,093
EMS – 1,157
Total Calls Dispatched 3 Year Comparison
COMMUNICATIONS CENTER CALL REPORT
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Incoming Phone Calls 3 Year Comparison
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| Types of Calls |
2005 |
2006 |
2007 |
| Emergency 911 |
8,208 |
8,476 |
8,942 |
| Administrative |
66,415 |
72,532 |
63,285 |
| Totals |
74,623 |
84,008 |
72,227 |
These totals do not
include any after-hour emergency calls to the water or street
departments, NICOR, Commonwealth Edison or other utilities used
by the residents and businesses of Oak Brooks
When and How to make 9-1-1
Call
If you have any questions or comments,
please contact the Village of Oak Brook at 630.368.5000. |
